Legal

Refunds

This page applies once Siteflowbase has issued a written confirmation and an invoice for a studio, Field Brief, closed cohort, or Year-round Desk. Website browsing is free. Australian Consumer Law rights are not excluded.

Eligibility

A full refund of programme fees is available if you cancel in writing more than fourteen calendar days before the first scheduled session, provided we have not already incurred non-recoverable venue or facilitator travel costs that were disclosed in the confirmation. If such costs exist, they are deducted.

Timeframe for requests

Send refund requests to info@siteflowbase.digital within thirty days of the event that grounds the request (cancellation, our cancellation, or a material failure to supply). Requests after that window are considered only where the Australian Consumer Law requires it.

Full or partial refunds

If we cancel a cohort and cannot offer a date within ninety days that you accept, you receive a full refund of fees paid for that cohort. If you withdraw after the fourteen-day window but before the third live session of a Planning Studio, we may offer a fifty percent refund of the seat fee, less any disclosed travel costs. After the third session, seat fees are not refundable except where consumer law requires a remedy.

Non-refundable items

Completed Field Briefs, hours already used on a Year-round Desk, and third-party venue tickets purchased at your request are not refundable. Unused retainer hours expire after thirty days and are not cashed out.

Process

Write to info@siteflowbase.digital with your invoice number, the programme name, and the reason. We confirm receipt within two working days and decide within ten working days. Approved refunds are processed to the original payment method within fifteen working days of approval. We do not refund in cash at the Porcupine Flat address.

Cancellations by us

If a facilitator is ill and no substitute of equivalent standing is available, we reschedule or refund. We are not responsible for your travel or accommodation unless those were part of a package we sold in writing — we do not currently sell travel packages.

Exceptions

Nothing in this page limits a remedy you cannot contract out of under the Australian Consumer Law, including where services are not provided with due care and skill. Chargebacks initiated without first writing to us may delay a goodwill gesture but do not remove statutory rights.

Phone for refund administration: (03) 5311 7690.

Last updated 19 August 2026.